Support
We’re a small team and we read every message. There’s no shame here — ask us anything.
Contact us
Email is the fastest way to reach us. We aim to reply within a couple of business days.
Frequently asked
How do I turn on Safari protection?
iOS deliberately makes enabling a Safari extension a manual, visible step. After installing Reconnect: open Settings → Apps → Safari → Extensions → Reconnect and turn it on. Then set “Allow on Every Website” → “Always Allow.” The in-app “Safari” onboarding step walks you through these exact taps. Once enabled, a calm overlay appears when explicit content shows up in Safari.
Do you take screenshots or send my activity to anyone?
No. Reconnect never takes screenshots and never records your screen. Detection of explicit content runs entirely on your iPhone, and nothing about your browsing leaves your device — not to us, and not to a “partner.” See our privacy policy for the full detail.
Who is “my person,” and will they know what I was doing?
Your person is someone you choose to reach out to in a hard moment. Adding them is optional. The message is prefilled as warm support — “thinking of you, having a hard moment” — never a confession or a report of what you were doing. Their name and number are stored only on your device, and Reconnect never messages them on your behalf.
How do I get my access back after a lockout?
You unlock by doing the practice — breathe, name what you’re feeling, receive a verse or prayer, and optionally reach out — followed by a short cooldown. The lockout is the consequence; the practice is the key. You’re never watched into compliance.
Does Reconnect block TikTok, Instagram, or other apps?
Not in this version. We protect Safari deeply on your device, and we’re honest about the limits: no iPhone app can see inside another app’s feed. System-wide protections (a Screen Time shield and app-usage triggers) require additional permissions from Apple and will arrive in a later update. We’ll never give you a false sense of security.
Do I need an account to use Reconnect?
No. The core features work with no login. Reconnect doesn’t require an account and doesn’t use third-party advertising or tracking SDKs.
Is this a tool to monitor someone else?
No. Reconnect is a voluntary tool for someone who wants to change and is choosing it for themselves. It is not a parental-control or surveillance product, and it isn’t designed to monitor anyone against their will.
How do I delete my data?
Your journal, trigger map, and your person’s contact info are stored only on your device. Deleting the app removes them from your phone. Because we don’t collect or store your data on any server, there’s nothing for us to delete on our end.
Still need help?
If your question isn’t answered here, email icariansystems@gmail.com and we’ll help you out.